Executive Dashboard

Reputation & customer intelligence · Entire dataset · 5,575 reviews

86/ 100

Reputation Score

Entire dataset · network-wide

Rating
96
Positive sentiment
95
Low negatives
97
Response rate
99

Needs Attention

6 signals
Elevated review-quality signals in Jonnaguddi area, VizianagaramAttention

6 reviews show high-risk integrity signals (duplicates/bursts/generic).

Review the flagged reviews in Review Quality & Integrity before acting.
Elevated review-quality signals in Petbasheerabad, HyderabadAttention

7 reviews show high-risk integrity signals (duplicates/bursts/generic).

Review the flagged reviews in Review Quality & Integrity before acting.
Elevated review-quality signals in Gayathri estates, KurnoolAttention

5 reviews show high-risk integrity signals (duplicates/bursts/generic).

Review the flagged reviews in Review Quality & Integrity before acting.
Elevated review-quality signals in Waltair uplands, VisakhapatnamAttention

12 reviews show high-risk integrity signals (duplicates/bursts/generic).

Review the flagged reviews in Review Quality & Integrity before acting.
Total Reviews
5,575
—
Avg Rating
4.82
—
Reputation
86/100
Review Quality
31/100
specificity signal
Positive
94.7%
—
Negative
2.9%
Response Rate
98.9%
—
With Photos
N/A
No photo data
Quality Signals
11%
flagged for review
Competitor Mentions
1
—

Review Volume

Rating Trend

Sentiment Trend

Positive 94.7% Neutral 2.5% Negative 2.9%

What changed?

Across 5,575 reviews, sentiment is 94.7% positive with an average rating of 4.82. The most-discussed topic is Treatment (1867 mentions). Upload an earlier period to unlock period-over-period comparisons.

Top Themes

View
Treatment1867
Doctors1822
Staff1660
Service Quality1251
Communication734
Results / Outcomes272
Facilities237
Cleanliness177
Pricing63
Waiting Time51

Review Integrity

View
11%
flagged for review
High risk58
Medium risk554
Low risk4,963

Competitor Mentions

View
Hospital1 · 0↑ 0↓

Anomalies

Review spike detected
Aug 31: 85 reviews (181% above normal), driven primarily by 5-star reviews.

AI Insights & Recommendations

Pricing is a source of negative feedback

Attention

44% of "Pricing" mentions are negative (28 of 63).

Recommended: Review pricing transparency and ensure costs are communicated upfront.
63 mentions · 44% negative

Billing is a source of negative feedback

Attention

44% of "Billing" mentions are negative (4 of 9).

Recommended: Audit the billing/refund process for clarity and errors.
9 mentions · 44% negative

Review-integrity signals detected

Attention

58 reviews are high-risk and 11% show integrity signals (duplicates, bursts or generic text). This can distort your true rating.

Recommended: Review the flagged reviews on the Review Integrity page and consider reporting clear violations to Google.
58 high-risk · 554 medium

Review spike detected

Attention

Aug 31: 85 reviews (181% above normal), driven primarily by 5-star reviews.

Recommended: Confirm the spike is organic; sudden bursts can also be an integrity signal.
Aug 31

Treatment is a standout strength

Positive

99% of "Treatment" mentions are positive across 1867 reviews — a clear advocacy driver.

Recommended: Amplify this in marketing and staff recognition; feature treatment in review-request campaigns.
1867 mentions · 99% positive