Patient Voice
What patients genuinely talk about, separated from prompted/template language · Entire dataset
Written reviews
4,215
Natural / specific
63%
personal, detailed
Prompted language
57%
template phrases
Distinct themes
12
What patients naturally talk about
· specific, experience-basedTreatment
1677 · 98% pos
Doctors
1565 · 98% pos
Staff
1290 · 98% pos
Service Quality
923 · 97% pos
Communication
647 · 97% pos
Results / Outcomes
263 · 95% pos
Facilities
157 · 98% pos
Cleanliness
136 · 99% pos
Pricing
53 · 57% pos
Waiting Time
47 · 77% pos
Appointment
26 · 65% pos
Location
17 · 88% pos
Common prompted / template language
· not a fraud signalbest ivf 711
best ivf centre 393
best fertility 332
highly recommend 235
best ivf center 200
good service 162
highly recommended 121
best hospital 60
best doctor 56
best treatment 50
best service 35
best centre 25
Clinic teams legitimately request reviews, so template-style phrases like “best IVF clinic” are expected and are not treated as fake. This view simply separates genuine, specific patient experience from generic wording.
Marketing takeaway
Patients most authentically describe treatment, doctors, staff. Marketing language that echoes these specific, experience-based themes will resonate more than generic superlatives.