1 · Executive summary

Across 5,575 reviews, sentiment is 94.7% positive with an average rating of 4.82. The most-discussed topic is Treatment (1867 mentions). Upload an earlier period to unlock period-over-period comparisons.

2 · Volume & rating performance

• • 5,575 reviews at 30.1/day on average.
• • Peak day: Aug 31 (85 reviews).
• • 92.3% are 5-star; 2.9% are 1–2 star.

3 · Sentiment

94.7% positive · 2.5% neutral · 2.9% negative · 11 reviews where text sentiment contradicts the star rating.

4 · Key themes

5 · Competitor mentions

• • Hospital: 1 mentions (0 favorable / 0 unfavorable)

6 · Review integrity

11% of reviews show integrity signals (58 high-risk, 554 medium-risk). Average suspicion score 10.2/100. Signals are indicative, not conclusive.

7 · Location performance

• • Oasis Fertility Best IVF Centre: 4.97★, 99% positive, top issue: Pricing
• • Oasis Fertility Best IVF Centre: 4.97★, 100% positive
• • Oasis Fertility Best IVF Centre: 4.88★, 96% positive, top issue: Pricing
• • Oasis Fertility Best IVF Centre: 4.99★, 99% positive, top issue: Communication
• • Oasis Fertility Best IVF Centre: 4.90★, 98% positive
• • Oasis Fertility Best IVF Centre: 4.95★, 98% positive, top issue: Pricing
• • Oasis Fertility Best IVF Centre: 4.97★, 99% positive, top issue: Pricing
• • Oasis Fertility Best IVF Centre: 4.96★, 100% positive

8 · Recommended actions

1. 1.Pricing is a source of negative feedback. Review pricing transparency and ensure costs are communicated upfront.
2. 2.Billing is a source of negative feedback. Audit the billing/refund process for clarity and errors.
3. 3.Review-integrity signals detected. Review the flagged reviews on the Review Integrity page and consider reporting clear violations to Google.
4. 4.Review spike detected. Confirm the spike is organic; sudden bursts can also be an integrity signal.
5. 5.Treatment is a standout strength. Amplify this in marketing and staff recognition; feature treatment in review-request campaigns.