Negative Review Command Center

Triage, root-cause and respond to negative feedback · Entire dataset

Negative reviews
159
2.9% of volume
1–2 star
161
2.9% of rated
Contradictions
11
high stars, negative text
Response rate
98.9%

Complaint categories

· negative mentions by theme
Pricing28 · 44% negTreatment24 · 1% negDoctors24 · 1% negService Quality23 · 2% negStaff21 · 1% negCommunication17 · 2% negResults / Outcomes10 · 4% negWaiting Time10 · 20% negAppointment8 · 31% negFollow-up4 · 31% neg

Negative reviews

· filter, investigate and respond
… reviews · 1 filter
DateRatingSentimentReviewTopicsLocationIntegrityReply