Sentiment
Text-based sentiment — derived from review content, not just stars · Entire dataset
Positive
94.7%
5,278 reviews
Neutral
2.5%
138 reviews
Negative
2.9%
159 reviews
Sentiment over time
Positive Neutral Negative
Rating vs Sentiment
· text-based reviews onlyWhere stars and text disagree, deeper investigation pays off. 11 contradictions found →
| Rating | Positive | Neutral | Negative |
|---|---|---|---|
| 5★ | 3,965 | 5 | 5 |
| 4★ | 32 | 1 | — |
| 3★ | 3 | 1 | 1 |
| 2★ | 1 | — | 2 |
| 1★ | 5 | 2 | 38 |
Emotion analysis
Satisfaction
70.1%
Appreciation
19.4%
Happiness
6.1%
Trust
2.2%
Disappointment
0.7%
Frustration
0.7%
Anxiety
0.6%
Anger
0.2%
Sentiment is computed from review text where available (4,061 reviews). Reviews without text fall back to a rating-based estimate and are excluded from the contradiction matrix.